Designers at a computer reviewing website layout

Web Design Mistakes That Undermine User Experience

November 19, 2025 Samantha Lee Web Design
Learn more about common web design mistakes that hurt user experience and discover solutions for improvement. This article highlights how usability, visual hierarchy, and clarity impact your site’s performance. Gain insights to optimise your website for genuine customer engagement.

A website is often the first point of contact between your business and potential customers. Unfortunately, common web design mistakes can create obstacles that discourage engagement or even drive users away. Elements like confusing navigation, cluttered layouts, and unclear calls-to-action can undermine the experience—and in today’s digital marketplace, even small slip-ups can cost you opportunities.

One key issue is neglecting mobile optimisation. With so many people browsing on smartphones and tablets, a desktop-only design leads to slow loading times and misshapen elements. Test your site’s appearance and functionality on different devices to make sure it’s easy to navigate everywhere. Additionally, slow page speeds due to large images or excessive plugins are a frequent cause of frustration. Streamline your content and compress images for faster loading.

Another pitfall is failing to establish a clear visual hierarchy. If users struggle to find important information, they may leave before discovering what your business offers. Use distinct headings, well-organised layouts, and contrasting colours to draw attention where it belongs. Ensure that calls-to-action are easy to spot without overwhelming the page. White space isn’t wasted—it helps focus visitor attention.

Poor readability can also drive customers away. Small fonts, crowded text, or hard-to-read colour combinations make content difficult to scan. Use simple, accessible fonts and high contrast to improve the experience for all visitors, including those with visual challenges. Consider accessibility guidelines to ensure your website is usable for a broader audience.

Finally, sporadic updates and broken links leave a poor impression. Maintain your site with regular content reviews and fix errors as soon as they arise. Consider conducting periodic usability tests with actual users to uncover hidden pain points. Remember, a great website welcomes visitors and helps them take clear next steps.

Results may vary, but by addressing common design pitfalls and focusing on clarity, speed, and accessibility, you can create a positive and engaging user experience for your audience.